HELP DETAILS
Why can't you always offer a refund or replacement when processing a return?
We are not always able to offer a refund or replacement for certain items, these include non-faulty goods that have been used and cannot be replaced due to hygiene reasons, e.g. headsets. All refunds and/or replacements are down to the discretion of our Returns Manager. This is with the exception of products which are covered under the manufacturers warranty.